Refunds and Returns Policy
Last Updated: 26th January 2024
1. Overview:
Thank you for shopping with [BUSINESS NAME]. We want to ensure your satisfaction with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning and refunding physical products purchased from our website [WEBSITE].
2. Initiation of Returns:
Customers may initiate a return within [X] days from the date of delivery. To initiate a return, please contact our Customer Support at [email protected] with your order number and reason for return.
3. Eligibility:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
- Returns are not accepted for products damaged due to customer misuse or negligence.
4. Return Process:
- Customer initiates the return by contacting Customer Support.
- Upon approval, customers will receive return instructions, including the return address.
- Customers are responsible for return shipping costs.
5. Refund Process:
- Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to the original method of payment within [X] business days.
6. Restocking Fee:
A restocking fee of [X]% may be deducted from the refund amount to cover handling and processing costs. This fee will be communicated during the return initiation process.
7. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us within [X] days of delivery. We will provide instructions on returning the item, and a replacement or refund will be processed upon verification.
8. Contact Information:
For any questions or concerns regarding returns and refunds, please contact us at:
Email: [email protected]
9. Address for Returns:
[Your Name] [Your Address] At. Uchheli, Post. Dandi Opp. Shree Samrath Krupa
10. User Responsibilities:
Customers are responsible for providing accurate return information, including tracking details, to ensure a smooth return process.
11. Changes to the Policy:
We reserve the right to modify this Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on the website.
Thank you for choosing [BUSINESS NAME]. We appreciate your trust and value your satisfaction.
Akshay & Company